✅ What Are M EMS Support Services?

Support services are like a helpdesk that you can contact whenever you face issues or need quick solutions. Unlike AMC, which focuses on prevention and maintenance, support services are reactive — they solve problems as they happen.

What Does M EMS Support Cover?

1. Technical Support:

   • Fixing issues like system errors, server problems, or login failures.

2. Functional Support:

   • Helping users understand and use M EMS modules like Sales, Inventory, Accounting, or CRM.

3. Customization Support:

   • Making minor changes in forms, reports, or workflows.

4. Integration Support:

   • Assisting with third-party integrations like payment gateways or logistics providers.

5. Data and Report Assistance:

   • Generating or customizing reports to get better business insights.

6. Training Support:

   • Offering guidance on how to use M EMS efficiently.

💡 Support Charges for M EMS / Odoo

Support charges can vary depending on the provider and the complexity of your Odoo system. Here are the typical pricing models:

1. Hourly Support

   • You pay for the actual time spent resolving issues. Suitable for occasional support needs.

2. Monthly Retainer

   • You pay a fixed fee per month for a set number of support hours. Ideal if you anticipate frequent assistance.

3. Incident-Based Support

   • You pay per issue resolved. Useful for one-off issues or emergencies.

4. Custom Packages

• Some providers offer custom support packages tailored to your business needs.