✅ What is an AMC (Annual Maintenance Contract) for M EMS?

      If your business uses M  EMS (a business management software), keeping it running smoothly is important. Just like maintaining a car or home, your M EMS  needs regular check-ups and support to ensure it works efficiently. This is where AMC (Annual Maintenance Contract) come into play.

    An AMC is a yearly agreement with a service provider to maintain and manage your application. Think of it as a comprehensive service plan that covers regular maintenance, minor server updates, and preventive measures to keep your business operations running without interruptions.

    What Does an M EMS AMC Typically Cover?

    1. Software Updates and Upgrades

      • Keeping your M EMS server software updated to the latest version for better features and security.

    2. Bug Fixes and Troubleshooting

      • Identifying and fixing technical glitches to ensure smooth operations in server and application.

    3. Performance Monitoring and Optimization

      • Monitoring your server for slowdowns and optimizing its performance.

    4. Security Management

      • Ensuring your application is protected from cyber threats with regular security patches.

    5. Data Backup and Recovery

      • Setting up automated data backups and providing recovery support in case of data loss.

    ❗ What Does an M EMS AMC Usually Not Cover?

    • Minor or Major system of software customizations or new module developments.

    • Third-party app integration.

    • Complex data migration or system overhauls.

    • Extensive user training beyond basic guidance.

    • Cloud hosting charges.

      
    Important Notes:
    1. Server security will be managed on a best effort basis. We will not accept any liability or responsibility for any hacking, defects, and bugs in software or third party software or plugins used in the project.
    2. Sometimes the server load may require an upgrade to the specifications of the server to ensure efficient use of the application based on usage and load on the application.
    3. In Retainer mode, we will only be able to work for the specific hours within a calendar year, Any need for further hours will need to be purchased in advance in a prepaid mode before the service can be provided.

    See Service Contract definition.

    Tags
    EMS AMC
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