📝 How to Create a Support Ticket in the Mind Spark Technologies Support Portal

    Welcome to the Mind Spark Technologies Support Portal!
    Submitting a ticket is the fastest way to get support from our team. Follow this step-by-step guide to create a ticket and ensure it gets to the right experts quickly.

    ✅ Step 1: Access the Support Portal

    1. Open your browser and go to 👉 https://ticket.mindsparktechnologies.com
    2. Log in using your registered email address and password.
      • If you’re logging in for the first time, check your email for an activation link.
      • Forgot your password? Click “Forgot Password?” on the login page and follow the instructions

    ✅ Step 2: Navigate to "New Ticket"

    Once you’re logged in:

    1. Click on “New Ticket” at the top right of the dashboard or from the sidebar menu.
      (The button might say Create Ticket depending on your view.)

    ✅ Step 3: Fill Out the Ticket Form

    You’ll see a ticket creation form. Fill out the fields carefully to help us resolve your issue efficiently.

    🔹 Subject

    Write a brief and clear title that summarizes your issue or request. Put the priority at the end of the subject line if ir is anything other than normal.
    📝 Example: “Error uploading files to M EMS dashboard - Urgent ” 

    🔹 Group

    Select the relevant support group from the dropdown list.

    • Example groups:
      • General
      • Products : M EMS
      • Teams : Applications : Web
      • Teams : Applications : Mobile
      • Teams : Digital Marketing
      • Teams : EMS
        🛈 Note: You may only see groups that apply to your project(s).

    💡 Need help choosing the right group?
    Check our Group Selection Guide 👉 Click Here

    🔹 Priority

    Choose how urgent the issue is:

    • Low
    • Normal
    • High
    • Urgent

      🛈 Note:
      • Low: General inquiries
      • Normal: Standard issues or requests
      • High/Urgent: Critical issues affecting business operations

    🔹 Description

    Provide detailed information about your issue or request.
    Include:

    • What you were doing when the issue occurred (Steps)
    • Error messages (if any)
    • Steps to reproduce the issue
    • Expected outcome vs. actual outcome
      📝 Example:

    “When uploading a CSV file to the M EMS reports module, the system shows a 500 internal server error. This started after the latest update on 12th March 2025.”

    🔹 Attachments (Optional)

    Upload screenshots, error logs, or any files that might help us understand your request better.
    Supported file types: JPG, PNG, PDF, DOCX, etc.
    Max size per file: 25 MB

    ✅ Step 4: Submit the Ticket

    • Review your information to make sure everything is clear.
    • Click  Create at the bottom of the form.

    You’ll receive a confirmation email with your Ticket ID.

    ✅ Step 5: What Happens Next?

    • Our team will review your ticket and assign it to the right support engineer.
    • You’ll receive status updates via email and on the portal, login to get the latest update in one place.
    • You can reply to tickets directly from your email or through the portal dashboard.

    ✅ Pro Tips for Faster Support

    • Be as detailed as possible in your description
    • Include screenshots or error messages
    • Assign the ticket to the correct group and priority
    • Use separate tickets for unrelated issues to avoid confusion

    ✅ FAQ

    Q: Can I reply to my ticket by email?
    👉 Yes! Simply reply to the ticket notification email, and your message will be added to the ticket thread.

    Q: Can I track all my tickets?
    👉 Yes! Click “My Tickets” in the portal to view and manage all your submitted tickets.

    Q: Can I reopen a closed ticket?
    👉 Yes! Just reply to the closed ticket, and it will automatically reopen.

    ✅ Need Help?

    If you need help submitting a ticket, contact us at:
    ✉️ support@mindsparktechnologies.com
    📞 +1 407 900 8610

    For more guides and support resources, visit our Knowledge Base:
    👉 https://ticket.mindsparktechnologies.com/help/en-us/6-general

    Published