User would get notifications via email whenever there is an update to the ticket. When user replies via email to a ticket, details would get added to the ticket.
When work has been completed user would get notification to complete the review within a certain period. If no response received within that time frame it is assumed that user has accepted the product / change and ticket would be closed automatically.
Use CREATE TICKET to create ticket, you will get an email to reset your password.Create Ticket
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